Shipping/Delivery

How much does a delivery cost?

Delivery is free and with no minimum order.

What is the delivery delay ?

In order to offer you attractive prices, we ship your orders from different international warehouses, so depending on the product, it takes about 8 to 10 working days of manufacturing and delivery time.

How do I track my parcel?

You will receive an email a few days after your order containing the tracking number of your package. You will have to wait a few days for its activation. You can track the progress of your delivery online: https://www.crocrobo.com/en/order-tracking/

Are you making deliveries during the COVID19 crisis?

Yes of course! Due to high demand and additional security measures, our deliveries may take a little longer to reach you. Our carriers have adapted their procedures and make deliveries within safe distances, and do not require a signature upon receipt of your packages. The online tracking service can be displayed with an additional delay. Thank you for your patience during this unusual period.

Order

How to place an order?

Simply choose your items from the drop-down menu on the product page and click on the "Buy Now" button, then follow the steps to complete your order. We will prepare your order and send you a confirmation email as soon as your package is shipped!

Why some items are missing from my order?

We work with different suppliers, when you place an order, each one takes care of a product personally. If you order 3 different items, you will probably receive 3 different packages and these may arrive at different dates. On the other hand, if you order the same product twice, you will only receive one package.

Can I cancel my order?

You have 24 hours to cancel your order. After this period, we invite you to make a request for return upon receipt of your order. You will receive the refund on your bank account 3 to 5 working days after receipt of your returned product.

Return

Can I make a return request?

Of course! You have 30 days after receipt of your order to request its return. We will refund 100% of your order. But You are responsible for the return shipping costs to France and the item must not have been used.

How quickly will I be reimbursed?

Reimbursement periods vary between 3 and 5 working days depending on your method of payment and your bank upon receipt of the returned product(s).

I received a damaged item. What should I do now?

We are sorry to hear that. Simply send us a picture of your damaged product to bonjour@crocrobo.com and we will send you a similar replacement item as soon as possible!

Products

Where do your products come from?

Building on the success of its changing backpack collection, crocrobō is collaborating with new brands and suppliers around the world to bring you travel accessories designed for YOU moms. A few years later and thanks to you, our concept store has become a reference in the baby world. Baby changing bags, stroller organizers and baby walkers complete the range of travel accessories.

Do you have exclusivity on these products?

Although our catalog has grown considerably, we are still guided by the same guideline: to find the most interesting products and make them accessible to all. You will be able to find equivalent products on other sites but never at the same level of quality and requirement as ours.

Why is my product different from the image?

We are resellers and sometimes our suppliers in an objective of quality and fast delivery decide to send you a product with slight differences (logo of a different brand, zip of another color, etc. ...) Know that despite all the attention we pay to the visual of our products, if you are not satisfied, you have 30 days to ask us to return it.

Promo codes

I received a promo code, how can I use it?

Simply enter it in the "Promo Code" field either on the shopping cart or on the final order page.
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